"We visit. We observe. We never disclose. — Discreet hospitality evaluations delivered face to face, not buried in paperwork."
About
Northern River Consulting
Who We Are
Founded by a French-American hospitality professional with over 20 years of experience, the firm brings hands-on expertise from both European and U.S. markets. From restaurants to hotels, the focus is on delivering practical insights that improve operations and elevate guest experience.
What We Do
We help hospitality businesses optimize performance and refine service through targeted solutions:
Operational audits
Mystery guest evaluations
Guest experience improvement
Staff training and service standards
Our Promise
We provide clear, honest evaluations and actionable recommendations tailored to your property. Every engagement is driven by real industry experience and a commitment to helping you achieve higher standards and long-term success.
Experience Matters
With over 20 years in luxury and high-volume hospitality, I’ve honed skills across Europe and the U.S., blending French-American insights.
Passion for elevating guest experiences drives every project.
Career
Senior International Consultant
Northern River Group
2020 - Present
Leading audits and mystery guest evaluations to boost service quality.
Operations Manager
Luxury Hotels
2000 - 2020
Managed high-volume teams, FOH and BOH across Europe and the U.S.
Northern River Consulting insights transformed our guest experience truly invaluable guidance.
J. Smith
★★★★★
Contact
Reach out for tailored hospitality insights.
Phone
northernrivergroup@gmail.com
+1-347-574-4543
© 2025. All rights reserved.
marc@northernriverconsulting.com