We visit. We observe. We never disclose. Discreet hospitality evaluations delivered face to face, not buried in paperwork.
Hospitality Consulting Services & Mystery Guest Audits Worldwide
The consultant who acts like a guest, reports like a friend, and protects your reputation like a partner.
Our services
We offer a range of hospitality consulting services tailored to the specific needs of restaurants, hotels, and hospitality groups.
Hospitality Consulting
Our detailed audits evaluate service standards, staff performance, and operational execution, helping you identify gaps and areas for improvement.
Hospitality Audits
We develop customized strategies to improve operational performance, streamline workflows, and elevate overall service quality.
Mystery Guest Audits
We experience your business as real guests and provide honest, structured feedback on every aspect of the customer journey.
Staff Training
We deliver hands-on training programs designed to align your team with your standards and ensure consistent, high-level service.
Testimonials
”We engaged Marc for a full operational audit of our luxury resort, with evaluations conducted across locations in Dubai, Bangkok, and Rio de Janeiro. The level of detail was exceptional, covering guest experience, service flow, and compliance standards. His recommendations were clear, practical, and immediately impactful. The audit brought a fresh, expert perspective that helped elevate our overall service quality.”
Clarice T
”We worked with Marc on mystery guest evaluations for our hotel, including our bar and restaurant operations, across New York City, Paris, and Singapore. The reports captured the real guest experience with remarkable accuracy and honesty. His insights highlighted both strengths and critical gaps, allowing us to improve consistency and refine our service standards across all departments.”
Mo Z
Our Mission
At Northern River Consulting, our mission is to elevate the standards of hospitality and dining through innovative consulting and precise operational auditing.
We are dedicated to helping restaurants, hotels, and hospitality groups achieve operational excellence, deliver consistently exceptional guest experiences, and build long-term, sustainable success.
Through a combination of hospitality consulting, operational audits, and mystery guest evaluations, we provide clear, objective insights that help businesses refine their service standards, strengthen performance, and stay competitive in an evolving industry.
Contact
Reach out for tailored hospitality insights.
Phone
northernrivergroup@gmail.com
+1-347-574-4543
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marc@northernriverconsulting.com